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Broadway Babies and Kids - Student Success Advisor

Status: Non-Exempt | Part Time

Primary Function/Summary:

This position serves as the essential front-line representative of the studio. Key responsibilities include engaging with prospective students and their families, identifying suitable trial classes, and ensuring accurate student enrollment. This role involves close collaboration with our teaching staff and reports directly to the Student Success Manager/Studio Manager.

Job Location:

Onsite at the assigned studio, and at the discretion of the Student Success Manager, complete part of the work remotely.

Job Duties:

Responsibilities include, but are not limited to:

• Maintaining the internal studio email account
• Answering the studio phone, voicemails, and returning calls and keeping the studio voicemail message updated as needed
• Keeping the studio database updated in Compete Studio
• Maintaining the prospect pipeline 
• Maintaining the new student pipeline
• Maintaining the studio daily schedule and tracking prospects
• Keeping the front desk stocked with all necessary forms, office supplies, and marketing materials
• Keeping the front desk and studio entry clean, organized, and professional looking
• Greeting prospects and students and providing assistance as necessary
• Collecting prospect and student information and entering it to Compete Studio
• Doing enrollment conferences with prospects and enrolling new students
• Maintaining regular uniform inventory (shoes, leotards, tights, capoeira clothing, etc.)
• Tracking and doing enrollment renewals/upgrades with current students
• Stocking and delivering renewal gifts
• Making weekly DNS (Did Not Show) contacts
• Printing out monthly attendance sheets and entering attendance statistics into Compete Services
• Processing student withdrawals
• Attending the monthly staff meeting
• Providing administrative support for special events, such as performances, workshops, etc.
• Sending student birthday cards
• Maintaining the student treasure box
• Running the register, collecting tuition and other payments
• Being well versed in the benefits and features of all studio programs
• Being aware of studio marketing plans and programs and attending the monthly marketing meeting
• Investing energy and attention to the ongoing training of key business and marketing systems including: The Info Call, Price Avoidance, and The Enrollment Conference
• Other duties and assigned.

Your Experience:

• Background in Performing Arts: Previous experience or education in dance, theater, or music to understand our programs and student needs.
• Customer Service Experience 1+ years: Proven track record in customer service or client relations, preferably in an educational or arts environment.
• Communication Skills: Strong verbal and written communication skills to effectively engage with prospective students and families.
• Sales Experience 2+ years: Experience in sales or enrollment management, with the ability to match students with appropriate classes.
• Collaboration Skills: Ability to work closely with teaching staff and other team members to ensure student success.
• Organizational Skills: Excellent organizational and multitasking abilities to manage inquiries and enrollment processes efficiently.
• Tech Savvy: Proficiency with JackRabbit, Google Suite, PDF, and RingCentral

Compensation Range:

$20-$30 an hour